FAQ

General Enquiries:

How do I measure my child’s shoe size?
As kids grow, both their feet might be different in size. Use a ruler to measure from the heel to the tip of big toe on both feet. Make sure to find a size that is able to fit both. 

Do I need to create an account to start purchase?
An account is not needed to make a purchase. You can continue to browse the website and make a purchase as a guest. However, we do encourage you to create an account at Avenuekids.sg to have a smoother transaction for future purchases.

Order Enquiries:

The item I received is not what I ordered or defected. What should I do?
We do accept defective or incorrect orders. You may write in to us at info.avenuekids@gmail.com the following details:
- Size/Product Request
- Photo of the Product & Invoice number
- Contact Number

Please bear in mind change of mind, colour and design is not allowed. However if the requested size is unavailable, a one time change in design is allowed.

How can I cancel/modify my order?
Please make sure to review your order before finalizing payment. If there has been a mistake in the order, let us know immediately at info.avenuekids@gmail.com